The airport,of which I have always been very proud of,is I think a victim of it's success.
Looking through the eyes of older,maybe infirm,but not in need of help,passengers. Drop off and pick up used to be a doddle.
Now [unlessit's changed] arriving at Term 1 or 3,after a flight,tired,log a trolley and cases across a road to a car,poorly lit ,its cold and raining, the ticket machine designed by Alan Turing.
Airside food,forget it. Passing security,so important ,no sympathy for oldies,belt off shoes off,hold pants up,some can't. Hope that cheers the staff up.
My post was to make a point,there is room for improvement and get top ratings to No 1.
The start of your journey,used to be exciteing an adventure,bring that feeling back.