It is tragic that this service is to be axed, but in my humble opinion it is a bit badly run. Whenever my parents used to use it they appear to be the only people on the bus, I can't believe no one in the area is going out at the same time, from what my dad tells me unless it has changed recently every time you ring up it is a right rigmarole even just identifying yourself as a bona fide user, even before you begin to sort out if it's possible to actually travel anywhere, perhaps this is the cunning plan, put people off to such an extent, they go elsewhere and the service is no longer viable.