https://www.bbc.co.uk/news/uk-england-manchester-46472988The family of a disabled girl were left "embarrassed" after a railway worker refused to help their three-year-old daughter board a train in a disability buggy.
Scott Parkinson and wife Kayley were travelling with Evana when a guard at Salford Crescent withheld a ramp because he believed the buggy was classed as a child's pram.
The child, who has been diagnosed with a genetic disorder, was eventually helped by another member of staff.
Operator Northern has apologised.
The family was returning to their home in Spring View, Wigan, on Tuesday after a weekend in Southampton.
'Walked off'
Mr Parkinson, 31, said his wife had pre-arranged assistance at all other stations in order to get their daughter's 18kg (40lb) buggy on board trains.
However, they were forced off a train at Salford Crescent when the service between Manchester Piccadilly and Wigan was unexpectedly cancelled.
